Privacy Policy

​​This notice sets out how we, Thorpe End Garage Ltd will use your personal data so we are transparent with you and you feel that you are in control of your information. Please read this with care as by using our services you agree to this privacy notice.
If we need to make specific changes to the privacy notice, we will notify you as and when is necessary to ensure that you are kept informed.

Who are we?
Thorpe End Garage Ltd : 77 Plumstead Road, Thorpe End, Norwich, NR13 5AJ
Registered Office :  Adepta Limited.  Unit 3, Kirby Road, Kirby Bedon Norwich NR14 7DU 

The data controllers under The General Data Protection Regulation (GDPR) and any other relevant data protection legislation are Thorpe End Garage Ltd. The Data Protection Officer for Thorpe End Garage has high level responsibility for monitoring compliance with all relevant data protection regulation including the use and processing of your personal information. They are also the lead contact for the main data protection regulator The Information Commissioners Office (ICO) with regard to potential complaints or breaches of the regulations by Thorpe End Garage. 

​What information do we hold?
The personal data that we hold on you includes:
Your title
Your first name and surname
Your address details
Your Telephone numbers
Email address 

Your vehicle Registration, Make & Model

We do not collect or hold any special category data, e.g. your religious beliefs or sexual orientation 

Why we gather the information that we obtain
Our legal basis for collecting and processing the personal data obtained from you will only be used for the following reasons:
The data is necessary for obtaining an invoice or estimate from us and or receiving information regarding your vehicle.
The data has been provided as you have provided your explicit consent to allow us to process your personal data for any other specific reasons.
The data is necessary in order to fulfil our legal and/or regulatory obligations.
The processing of the data is necessary for us to be able to contact you with regard to information where there is a legitimate interest to do so.  

​How we use your information?
On the basis that the data provided is necessary to enable us to fulfill our contractual obligations to you and fully administer you.
Our legal basis for processing it: 

To keep records about you and our correspondence with you as well as your current and past vahicle information.
Setting up, servicing and managing your vehicle account.
To contact you with regard to our products and services. On the basis that there is a legitimate interest for us to contact you to provide you with information related to a vehicle that you may have registered with us. 

We may contact you from time to time for marketing purposes separate to the reasons stated above and you will always have the option to opt out of this contact. 

Automated decision-making & Profiling
We do not use your personal data for any automated decision making.  

International transfers of data
We do not transfer any data outside of the European Economic Area.

 Who we might share your information with and for what purpose ​Regulatory or government bodies including police forces, local authorities or council, The Financial Conduct Authority, The Jersey Financial Services Commission when it is necessary to do so to ensure compliance with relevant legislation or an enforceable government or police request. We may also share your data with fraud prevention databases or companies when helping to prevent fraud and financial crime

Your rights
All individuals have rights under data protection legislation, which are listed below. Thorpe End Garage Ltd have measures and processes in place in order to deal with any requests made when exercising these rights.

Your right to access the personal data we hold on you
You can request all personal data we hold on you. You have the right to contact us to request this using one of the contact methods stated below. We will review this and provide you with the information we have at the earliest opportunity, however, if the request is complex, we will contact you within 30 days to explain this
The right to rectification if your personal data is inaccurate or incomplete.
We strive to ensure that we have the most accurate and up to date data, however, please advise us as soon as possible, if any of the information we hold on you is inaccurate and we will rectify it.
The right to request that your personal data is removed or deleted where there is no legal basis or compelling reason for this data to be processed any longer
The right to restrict the processing of your data
You have the right to request that the processing of your data is restricted in circumstances such as when you contest the accuracy of the data or when the processing is unlawful
The right to obtain and reuse your personal data for your own purposes across different services or organisations if this is technically viable
The right to object to the processing of your personal data if you do not want it processed for the purposes of direct marketing or if the data is not being processed with the legal basis of legitimate interests
The right to withdraw your consent that you provided to us at any time. If you have provided us with your explicit consent to process your data, you can withdraw this at any time.
The right to lodge a complaint about the processing of your personal data with a Supervisory Authority

The relevant Supervisory Authority is The Information Commissioners Office (ICO), please visit their website which advises you of the best method to contact them,

Contact us
To exercise any of your rights mentioned above or with any specific queries on the personal data we hold on you, please contact us by post or email using the details below:

Thorpe End Garage Ltd, 77 Plumstead Road, Thorpe End, Norwich. NR13 5AJ 

Email :

​How long do we keep your information for?
We will not keep any personal data longer than necessary for the legal purposes that we are processing it. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.  

We are committed to protecting your privacy and take our responsibilities regarding security of personal data very seriously.
Access to our internal systems is restricted to Thorpe End Garage Ltd staff. 
Data is backed up and held in a secure manner.

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